Customer service

At Eijkelkamp Soil & Water, we believe in fast, reliable and high-quality service. To be able to deliver this to you, it is important that we have the proper information. Therefore, read the following instructions carefully.

Returns

If you wish, you may return products purchased at Eijkelkamp Soil & Water. More information about our process and return conditions can be found in our Return Policy.

Step-by-step instructions

1. Notify us of your return via the return form.
2. You will receive a Return Receipt from Eijkelkamp Soil & Water.
Note: If upon receipt of the returned item(s), it appears that one or more products do not comply with the conditions, then additional costs can be charged.
3. Package your product and add the Return Receipt to the outside of the box.
4. If Eijkelkamp Soil & Water determines upon receipt of your return shipment that the return satisfies the conditions, you will receive a credit invoice. If it appears on receipt that the return does not satisfy the conditions, we will contact you.

Service / calibration / adjustment / maintenance

We advise you to maintain your equipment well and have them checked and calibrated annually.

Step-by-step instructions

1. Register your service request via our Registration form inspection / repair (for the Diver water level logger, we have a separate Registration form reading data Diver).
2. Print the completed form and include it with your equipment.
3. Upon receipt of your equipment, we will send a confirmation of receipt on the same day. In this confirmation of receipt you will find the specific information of your service request and the date on which we will either send you the specification of the costs or return your serviced product.

Repairs

If you have any equipment that needs repairs, you can have that done at Eijkelkamp Soil & Water. We strive to provide you fast, reliable and quality service so that you will have your working equipment back again as quickly as possible. Here we use an average lead time of two (2) working days until you receive a specification of the costs (if desired) and an average lead time of four (4) working days until we return your repaired equipment.

Step-by-step instructions

1. Register your repair via our Registration form inspection / repair (for the Diver water level logger, we have a separate Registration form reading data Diver).
2. Print the completed form and include it with your equipment.
3. Upon receipt of your equipment, we will send a confirmation of receipt on the same day. In this confirmation of receipt you will find the specific information of your repair and the date on which we will either send you the specification of the costs or return your serviced product.

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